American Airlines: First call, annoying and unhelpful: heavily-acc...
A American Airlines customer review by GetHuman user ~??? from November 23rd, 2017
Background on ~???'s case
GetHuman: ~??? - can you tell our other American Airlines customers when your case took place?
~???: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~??? a list of common American Airlines problems)
~???: "Update Reservation" was why I was trying to call.
~???'s review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~???: First call, annoying and unhelpful: heavily-accented English, reading from script. Next call, perfect! clear American (Southern) English, friendly and helpful.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~???: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~???: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~???: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~???: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~??? taken from his American Airlines customer service problem that occurred on November 18th, 2017.