American Airlines: Good morning, I am very displeased on the trea...

A American Airlines customer review by GetHuman user ~willroa2015 from November 26th, 2017

Background on ~willroa2015's case

GetHuman: ~willroa2015 - can you tell our other American Airlines customers when your case took place?
~willroa2015: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to American Airlines, and if so, how?
~willroa2015: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~willroa2015 a list of common American Airlines problems)
~willroa2015: "Baggage problem" was why I was trying to call.

~willroa2015's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~willroa2015: Good morning, I am very displeased on the treatment I received from a representative through reservation call center. My call originated from phone number (***)***-**** at **:** am cst. My main issue is I had previously spoken to a representative to uncheck me in so I could be given the option to upgrade to first class. I had already upgraded and paid **.** dollars from my flight from Bismarck nd to Dallas Texas. On March ** ****. Now when the representative unchecked me in being I wanted the option to upgrade to first class from Dallas to mcallen she voided my selection from Bismarck Nd to Dallas TX. She then told me in In a rude way "this is why we tell you people to go to aa.com before doing this" I apoligized and told her I was not aware of the process. She then said anything else I kindly kept my composure and requested a supervisor. She then told me hold and transfered my call back to the automated system. After ranking up ***** miles within * months, and choosing American Airli
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~willroa2015: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~willroa2015: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~willroa2015: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~willroa2015: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~willroa2015 taken from his American Airlines customer service problem that occurred on November 21st, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~willroa2015's American Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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