American Airlines: Had little luck figuring out how to call a huma...
A American Airlines customer review by GetHuman user ~infrequent flyer from November 17th, 2017
Background on ~infrequent flyer's case
GetHuman: ~infrequent flyer - can you tell our other American Airlines customers when your case took place?
~infrequent flyer: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~infrequent flyer a list of common American Airlines problems)
~infrequent flyer: "Frequent flyer program" was why I was trying to call.
~infrequent flyer's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~infrequent flyer: Had little luck figuring out how to call a human about the drivers license I lost while going through security. I got a real person right away and the problem was solved.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~infrequent flyer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~infrequent flyer: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~infrequent flyer: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~infrequent flyer: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~infrequent flyer taken from his American Airlines customer service problem that occurred on November 15th, 2017.