The first American Airlines representative I de...
A American Airlines customer review by GetHuman user ~Alan Taylorson from November 26th, 2017
Background on ~Alan Taylorson's case
GetHuman: ~Alan Taylorson - can you tell our other American Airlines customers when your case took place?
~Alan Taylorson: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan Taylorson a list of common American Airlines problems)
~Alan Taylorson: "Frequent flyer program" was why I was trying to call.
~Alan Taylorson's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan Taylorson: The first American Airlines representative I dealt with was clearly drunk and of zero use but the second rep I dealt with when I called back was a * out of *...very good!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Alan Taylorson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan Taylorson: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Alan Taylorson: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Alan Taylorson: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan Taylorson taken from his American Airlines customer service problem that occurred on November 21st, 2017.