American Airlines: Waited for ** minutes only to be told I was bei...

A American Airlines customer review by GetHuman user ~nedrah 58 from November 24th, 2017

Background on ~nedrah 58's case

GetHuman: ~nedrah 58 - can you tell our other American Airlines customers when your case took place?
~nedrah 58: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to American Airlines, and if so, how?
~nedrah 58: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~nedrah 58 a list of common American Airlines problems)
~nedrah 58: "Flight Inquiry" was why I was trying to call.

~nedrah 58's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nedrah 58: Waited for ** minutes only to be told I was being transfered and needed to wait another ** minutes. This after filling out paperwork on line * times and going to help desk * times still at ZERO accomplished
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~nedrah 58: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nedrah 58: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~nedrah 58: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~nedrah 58: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nedrah 58 taken from his American Airlines customer service problem that occurred on November 20th, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~nedrah 58's American Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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