American Express (Australia): To whom it may concern,*On Monday I contacted a...
A American Express (Australia) customer review by GetHuman user GetHuman-308247 from November 21st, 2017
Background on GetHuman-308247's case
GetHuman: GetHuman-308247 - can you tell our other American Express (Australia) customers when your case took place?
GetHuman-308247: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to American Express (Australia), and if so, how?
GetHuman: And which of these common American Express (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-308247 a list of common American Express (Australia) problems)
GetHuman-308247: "Setup an account" was why I was trying to call.
GetHuman-308247's review of American Express (Australia) customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-308247: To whom it may concern,*On Monday I contacted amex as soon as I received a TEXT on my phone to ring the number stated due to fraud.I was offered a replacement card and I requested it be sent to an alternative address, which your representive agreed.* *Here I am a week later on hold from one of your reps telling me they know nothing about it and have not made arrangements to send the replacement card out AND do not have the ability to send me a card.*TOTAL TIME SPENT ON THE PHONE IN RELATION TO THIS ISSUE one and half hours and the meter is still going ON HOLD.*QUESTION-If you don't want my business have the decency to tell me.*Your service and those I have spoken to (Jeya Ratamuthu Malaysia ) Justin ***** Phoenix USA) EITHER TRAIN THEM OR FIRE THEM.*The feed back from Jeya regarding previous calls is absolutely BULL ****, I WAS TOLD WHAT THEY WANTED TO TELL ME Not what actually happened.*Two weeks to replace a amex card- your a joke.*For over twenty years I have used AMEX (and only
GetHuman: Let's quantify your experience contacting American Express (Australia). On a scale of 1 to 5, how easy is it go get help on a American Express (Australia) problem?
GetHuman-308247: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-308247: I'd give them a four out of five on communication.
GetHuman: And what about American Express (Australia)'s ability to quickly and effectively address your problem?
GetHuman-308247: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express (Australia) customers?
GetHuman-308247: Call them early in the day or late. Don't forget any personal or account information you might need for American Express (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-308247 taken from his American Express (Australia) customer service problem that occurred on November 13th, 2017.