American Express (Australia): very bad phone line,hard to hear.could not expl...
A American Express (Australia) customer review by GetHuman user ~clayton white from November 9th, 2017
Background on ~clayton white's case
GetHuman: ~clayton white - can you tell our other American Express (Australia) customers when your case took place?
~clayton white: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to American Express (Australia), and if so, how?
GetHuman: And which of these common American Express (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows ~clayton white a list of common American Express (Australia) problems)
~clayton white: "Complaint" was why I was trying to call.
~clayton white's review of American Express (Australia) customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clayton white: very bad phone line,hard to hear.could not explain why gold was being replaced with platinum.sent out new aplication form*already have all my info., why can it not be transfered over???
GetHuman: Let's quantify your experience contacting American Express (Australia). On a scale of 1 to 5, how easy is it go get help on a American Express (Australia) problem?
~clayton white: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clayton white: I'd give them a one out of five on communication.
GetHuman: And what about American Express (Australia)'s ability to quickly and effectively address your problem?
~clayton white: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express (Australia) customers?
~clayton white: Call them early in the day or late. Don't forget any personal or account information you might need for American Express (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clayton white taken from his American Express (Australia) customer service problem that occurred on November 7th, 2017.