American Express Serve: I called about * to * times and they can't help...

A American Express Serve customer review by GetHuman user ~Unsatisfied customer from November 28th, 2017

Background on ~Unsatisfied customer's case

GetHuman: ~Unsatisfied customer - can you tell our other American Express Serve customers when your case took place?
~Unsatisfied customer: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to American Express Serve, and if so, how?
~Unsatisfied customer: I used the 800-954-0559 number I found for on the GetHuman American Express Serve customer phone number page I was on: American Express Serve Customer Service Phone Number
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied customer a list of common American Express Serve problems)
~Unsatisfied customer: "Card Activation" was why I was trying to call.

~Unsatisfied customer's review of American Express Serve customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied customer: I called about * to * times and they can't help with a simple activation. They lost the fax with private information. Worst customer service ever.
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
~Unsatisfied customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
~Unsatisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
~Unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied customer taken from his American Express Serve customer service problem that occurred on November 19th, 2017.

American Express Serve

2.33 of 5 stars | 47 reviews

~Unsatisfied customer's American Express Serve Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express Serve, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express Serve in any way.

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