American Express Serve: No Chat or Email Available!?
A American Express Serve customer review by GetHuman user GetHuman-dross90 from November 29th, 2017
Background on GetHuman-dross90's case
GetHuman: GetHuman-dross90 - can you tell our other American Express Serve customers when your case took place?
GetHuman-dross90: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to American Express Serve, and if so, how?
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dross90 a list of common American Express Serve problems)
GetHuman-dross90: "Missing Card" was why I was trying to call.
GetHuman-dross90's review of American Express Serve customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dross90: No Chat or Email Available!?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-dross90: The card is a good product but limiting customer service to just phone is really not customer friendly. in a time when people prefer different avenues to contact someone for help, chat and email should be available. Surely American Express already has this type of service available in their other product lines. Customers want to conduct their business in multiple ways, i prefer chat as that leaves me able to multitask. i unfortunately cannot do that with a phone in the mix.
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
GetHuman-dross90: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dross90: I'd give them a one out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
GetHuman-dross90: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
GetHuman-dross90: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dross90 taken from his American Express Serve customer service problem that occurred on November 21st, 2017.