American Express Serve: it wont let me sign up for an account i have tr...

A American Express Serve customer review by GetHuman user GetHuman-sarahnh from December 7th, 2017

Background on GetHuman-sarahnh's case

GetHuman: GetHuman-sarahnh - can you tell our other American Express Serve customers when your case took place?
GetHuman-sarahnh: Yeah. It was morning, on November 30th.
GetHuman: Did you reach out to American Express Serve, and if so, how?
GetHuman-sarahnh: I used the 800-954-0559 number I found for on the GetHuman American Express Serve customer phone number page I was on: American Express Serve Customer Service Phone Number
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sarahnh a list of common American Express Serve problems)
GetHuman-sarahnh: "Trouble Receiving a Payment" was why I was trying to call.

GetHuman-sarahnh's review of American Express Serve customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sarahnh: it wont let me sign up for an account i have tried multiple times it always tells me that its unable to register
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-sarahnh: i bought a prepaid card when I bought it I tried to sign up for an account multiple times every time I try it it tells me its unable to register for an account I also didn't register my card because I cant make an account
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
GetHuman-sarahnh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sarahnh: I'd give them a five out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
GetHuman-sarahnh: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
GetHuman-sarahnh: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sarahnh taken from his American Express Serve customer service problem that occurred on November 30th, 2017.

American Express Serve

2.33 of 5 stars | 47 reviews

GetHuman-sarahnh's American Express Serve Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express Serve, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express Serve in any way.

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