American Express: All I have to say is nice way to run a company...
A American Express customer review by GetHuman user ~MadasHeck from November 26th, 2017
Background on ~MadasHeck's case
GetHuman: ~MadasHeck - can you tell our other American Express customers when your case took place?
~MadasHeck: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~MadasHeck a list of common American Express problems)
~MadasHeck: "Complaint" was why I was trying to call.
~MadasHeck's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MadasHeck: All I have to say is nice way to run a company Kenneth I. Chenault. *I have been waiting for *** days to get my money back for a product I paid for but never got and have tried on a couple of occasions to establish a line of communication with the dispute department but it seems they can do as they please w*o repercussion as no one seems to have their phone number and customer service won't give out their email contact info. *Customer service does not return calls when the promise to either. *My fist encounter I was on hold for a supervisor for ** minutes and was finally told they would call me w*i the hour (* weeks later, still waiting). the second time was around midnight last night and after almost an hour I finally hung up and called back and if I had not been a raging b---- I probably would not have spoken w*a supervisor then either. *All I know is if a resolution is not reached soon (w*i a couple of days) I am going to file complaints with the BBB, the FTC, and the Attorney Gener
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~MadasHeck: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MadasHeck: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~MadasHeck: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~MadasHeck: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MadasHeck taken from his American Express customer service problem that occurred on November 24th, 2017.