American Express: Not happy with fraud detection dept. Can't hel...
A American Express customer review by GetHuman user GetHuman-369166 from November 20th, 2017
Background on GetHuman-369166's case
GetHuman: GetHuman-369166 - can you tell our other American Express customers when your case took place?
GetHuman-369166: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369166 a list of common American Express problems)
GetHuman-369166: "Account access" was why I was trying to call.
GetHuman-369166's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369166: Not happy with fraud detection dept. Can't help anyone secondary card holder following up on a primary holder. Leave messages to call that don't help solve the problem. Waste of time and no accountability
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-369166: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369166: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-369166: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-369166: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369166 taken from his American Express customer service problem that occurred on November 14th, 2017.