American Express: Four days in a row I have gone online to purcha...
A American Express customer review by GetHuman user ~Disappointed from November 13th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other American Express customers when your case took place?
~Disappointed: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common American Express problems)
~Disappointed: "Complaint" was why I was trying to call.
~Disappointed's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: Four days in a row I have gone online to purchase gift cards for Hurricane Sandy victims. Four days in a row you have cancelled my order and gave me number to call and I did. The fourth day I asked for a manager and was told there were avaiable and they would call me. I told them to call me in one hour or I would call the attorney generals's office. (I guess your staff in India does not know the AG's office because it is *:**PM and no one has called me back! I have been a member of AE since the **'s and I am so disappointed!
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Disappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his American Express customer service problem that occurred on November 10th, 2017.