American Family Insurance - Auto: Waited ** minutes. Didn't get proof of insuranc...
A American Family Insurance - Auto customer review by GetHuman user GetHuman-379967 from November 3rd, 2017
Background on GetHuman-379967's case
GetHuman: GetHuman-379967 - can you tell our other American Family Insurance - Auto customers when your case took place?
GetHuman-379967: Yeah. It was late at night, on October 30th.
GetHuman: Did you reach out to American Family Insurance - Auto, and if so, how?
GetHuman: And which of these common American Family Insurance - Auto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379967 a list of common American Family Insurance - Auto problems)
GetHuman-379967: "None of those really matches why I wanted to call American Family Insurance - Auto that day." was why I was trying to call.
GetHuman-379967's review of American Family Insurance - Auto customer service
GetHuman: So how would you sum up your experience for GetHuman's American Family Insurance - Auto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379967: Waited ** minutes. Didn't get proof of insurance in mail, requested proof faxed to DMV to renew plates. They faxed wrong car info! Had to start all over again.
GetHuman: Let's quantify your experience contacting American Family Insurance - Auto. On a scale of 1 to 5, how easy is it go get help on a American Family Insurance - Auto problem?
GetHuman-379967: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379967: I'd give them a five out of five on communication.
GetHuman: And what about American Family Insurance - Auto's ability to quickly and effectively address your problem?
GetHuman-379967: For that I would say five out of five.
GetHuman: And finally- any advice for other American Family Insurance - Auto customers?
GetHuman-379967: Call them early in the day or late. Don't forget any personal or account information you might need for American Family Insurance - Auto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379967 taken from his American Family Insurance - Auto customer service problem that occurred on October 30th, 2017.
American Family Insurance - Auto
4.00 of 5 stars | 26 reviews
GetHuman-379967's American Family Insurance - Auto Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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