American Family Insurance - Auto: Waited too long for rep. Requested insurance ca...
A American Family Insurance - Auto customer review by GetHuman user GetHuman-379966 from November 3rd, 2017
Background on GetHuman-379966's case
GetHuman: GetHuman-379966 - can you tell our other American Family Insurance - Auto customers when your case took place?
GetHuman-379966: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to American Family Insurance - Auto, and if so, how?
GetHuman: And which of these common American Family Insurance - Auto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379966 a list of common American Family Insurance - Auto problems)
GetHuman-379966: "None of those really matches why I wanted to call American Family Insurance - Auto that day." was why I was trying to call.
GetHuman-379966's review of American Family Insurance - Auto customer service
GetHuman: So how would you sum up your experience for GetHuman's American Family Insurance - Auto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379966: Waited too long for rep. Requested insurance card faxed to DMV, since we didn't get it in the mail. Rep faxed wrong car info to DMV. Had to start all over again. Back on hold for ** minutes!
GetHuman: Let's quantify your experience contacting American Family Insurance - Auto. On a scale of 1 to 5, how easy is it go get help on a American Family Insurance - Auto problem?
GetHuman-379966: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379966: I'd give them a four out of five on communication.
GetHuman: And what about American Family Insurance - Auto's ability to quickly and effectively address your problem?
GetHuman-379966: For that I would say five out of five.
GetHuman: And finally- any advice for other American Family Insurance - Auto customers?
GetHuman-379966: Call them early in the day or late. Don't forget any personal or account information you might need for American Family Insurance - Auto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379966 taken from his American Family Insurance - Auto customer service problem that occurred on October 31st, 2017.
American Family Insurance - Auto
4.00 of 5 stars | 26 reviews
GetHuman-379966's American Family Insurance - Auto Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Family Insurance - Auto, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Family Insurance - Auto in any way.