Amtrak: Customer service ***** when it comes to helping...

A Amtrak customer review by GetHuman user ~Roman from November 24th, 2017

Background on ~Roman's case

GetHuman: ~Roman - can you tell our other Amtrak customers when your case took place?
~Roman: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Roman: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Roman a list of common Amtrak problems)
~Roman: "Loyalty program" was why I was trying to call.

~Roman's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roman: Customer service ***** when it comes to helping Guest Reward Members. I was charged $** to MOVE from Bus Class to Coach because I made a mistake and booked my tix on a diff day. Instead of just letting me move - which I was WILLING to do - they charge me $** to do just that! No response to my complaint and getting my money back . This will be the LAST year I ride Amtrak. I'm going back to the AIR!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Roman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roman: I'd give them a three out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Roman: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Roman: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roman taken from his Amtrak customer service problem that occurred on November 19th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~Roman's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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