Amtrak: For the most part, I have always enjoyed travel...

A Amtrak customer review by GetHuman user ~MissHoustonian from November 16th, 2017

Background on ~MissHoustonian's case

GetHuman: ~MissHoustonian - can you tell our other Amtrak customers when your case took place?
~MissHoustonian: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~MissHoustonian: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~MissHoustonian a list of common Amtrak problems)
~MissHoustonian: "Complaint" was why I was trying to call.

~MissHoustonian's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MissHoustonian: For the most part, I have always enjoyed traveling on Amtrak with an occasional delay here or there, or glitch in the a*c system, until today, when I caught train **, from Miami-Jacksonville. I'm complaining from the train as I type, I should've reached my final destination by now, but WE'RE LATE! The trip thus far has been plagued with delay after delay, and all Amtrak employees are trained to say---when you can find one who is not hiding, is that it's CSX's rails... therefore, everything is their fault! If you can't guarantee on time service, passengers might as well catch a Southwest Airlines flight for $** each way! We were also not kept informed by train staff who again, stayed hidden! Calling customer service is of no use, since all they say is to write a letter. The rep didn't even know who the head of Amtrak was, and eventually hung up on me, not for using profane language, but for asking questions she was incapable of answering!!! Why must we write letters? I much prefer imme
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~MissHoustonian: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MissHoustonian: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~MissHoustonian: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~MissHoustonian: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MissHoustonian taken from his Amtrak customer service problem that occurred on November 7th, 2017.


4.23 of 5 stars | 230 reviews

~MissHoustonian's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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