Amtrak: The lady I spoke with was very enthusiastic. Sh...

A Amtrak customer review by GetHuman user GetHuman-80044 from November 16th, 2017

Background on GetHuman-80044's case

GetHuman: GetHuman-80044 - can you tell our other Amtrak customers when your case took place?
GetHuman-80044: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman-80044: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-80044 a list of common Amtrak problems
GetHuman-80044: "Make a booking" was why I was trying to call.

GetHuman-80044's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80044: The lady I spoke with was very enthusiastic. She was very nice and helpful, patient as well. She was very efficient and had a positive attitude towards everything. The wait was not very long. Overall, I am very happy with the service. There were no additional waits and she made it easy to make a reservation. I could not figure out how to make a one on the Internet because it was too complicated for me. When I called, she was very nice. I hope I can talk to her again if I decide to take Amtrak. Except I forgot her name to thank her properly... oops. But the res * ***A**.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-80044: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80044: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-80044: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-80044: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80044 taken from his Amtrak customer service problem that occurred on November 8th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews
Amtrak ReviewsAmtrak's Phone NumberAll Amtrak contact infoGeneral Amtrak customer service info
GetHuman-80044's Amtrak Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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