The Amtrak website crashed four times when I ha...

A Amtrak customer review by GetHuman user GetHuman-47428 from November 27th, 2017

Background on GetHuman-47428's case

GetHuman: GetHuman-47428 - can you tell our other Amtrak customers when your case took place?
GetHuman-47428: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman-47428: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-47428 a list of common Amtrak problems
GetHuman-47428: "Change booking" was why I was trying to call.

GetHuman-47428's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47428: The Amtrak website crashed four times when I had filled out all the information. Finally I called this number. Problem solved and reservations made in less than ** minutes!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-47428: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47428: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-47428: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-47428: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47428 taken from his Amtrak customer service problem that occurred on November 24th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews
Amtrak ReviewsAmtrak's Phone NumberAll Amtrak contact infoGeneral Amtrak customer service info
GetHuman-47428's Amtrak Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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