Amtrak: Called to ask about getting a discount - a fare...
A Amtrak customer review by GetHuman user ~Former Amtrak Customer from November 28th, 2017
Background on ~Former Amtrak Customer's case
GetHuman: ~Former Amtrak Customer - can you tell our other Amtrak customers when your case took place?
~Former Amtrak Customer: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Former Amtrak Customer a list of common Amtrak problems)
~Former Amtrak Customer: "Cancel or Change Booking" was why I was trying to call.
~Former Amtrak Customer's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Former Amtrak Customer: Called to ask about getting a discount - a fare that is normally $** somehow skyrocketed to $**. Talked with Elizabeth, who cut me off and transferred me to someone else, and the Melvin, who was rude and sarcastic. Amtrak just lost a loyal customer.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Former Amtrak Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Former Amtrak Customer: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Former Amtrak Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Former Amtrak Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Former Amtrak Customer taken from his Amtrak customer service problem that occurred on November 25th, 2017.