Amtrak: Immediate answering of phone. A real human!! If...
A Amtrak customer review by GetHuman user ~anonymous from November 16th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Amtrak customers when your case took place?
~anonymous: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Amtrak problems)
~anonymous: "Problem With a Trip" was why I was trying to call.
~anonymous's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Immediate answering of phone. A real human!! If this is legit Amtrak then this is fabulous phone number and I am so glad to be able to speak to a human who can answer my questions. I am sending two invalid parents on the train starting in Virginia and I really needed to know if they could get through to New Haven!! The main Amtrak number was just a round robin of computer talk so Thank you!!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Amtrak customer service problem that occurred on November 8th, 2017.