Amtrak: I just wanted to take a few moments to write ab...

A Amtrak customer review by GetHuman user ~grandma pam from November 16th, 2017

Background on ~grandma pam's case

GetHuman: ~grandma pam - can you tell our other Amtrak customers when your case took place?
~grandma pam: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~grandma pam: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~grandma pam a list of common Amtrak problems)
~grandma pam: "Loyalty program" was why I was trying to call.

~grandma pam's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandma pam: I just wanted to take a few moments to write about my experience today with one of your agents, Tammy Fobbs. She was absolutely wonderful and you as a company should cherish her. If we had more customer service reps like her, what a wonderful place it would be. My kudos to you and your agent Tammy Fobbs.**pamela Harris
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~grandma pam: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandma pam: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~grandma pam: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~grandma pam: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandma pam taken from his Amtrak customer service problem that occurred on November 11th, 2017.


4.23 of 5 stars | 230 reviews

~grandma pam's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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