Amtrak had lost my checked bag, I was unable to...

A Amtrak customer review by GetHuman user GetHuman-314818 from November 27th, 2017

Background on GetHuman-314818's case

GetHuman: GetHuman-314818 - can you tell our other Amtrak customers when your case took place?
GetHuman-314818: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman-314818: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-314818 a list of common Amtrak problems
GetHuman-314818: "Cancel booking" was why I was trying to call.

GetHuman-314818's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314818: Amtrak had lost my checked bag, I was unable to get ahold of a person at Customer Relations**waited ** min & hung up. When my bag finally arrived at my home station no one called me, I happened to stop in, * days later, to find out how to file a claim* Amtrak Customer service is the worst I have encountered.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-314818: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314818: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-314818: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-314818: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314818 taken from his Amtrak customer service problem that occurred on November 20th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews
Amtrak ReviewsAmtrak's Phone NumberAll Amtrak contact infoGeneral Amtrak customer service info
GetHuman-314818's Amtrak Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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