Amtrak: ** minutes and counting waiting on hold for Amt...
A Amtrak customer review by GetHuman user GetHuman-264581 from November 13th, 2017
Background on GetHuman-264581's case
GetHuman: GetHuman-264581 - can you tell our other Amtrak customers when your case took place?
GetHuman-264581: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman-264581: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-264581 a list of common Amtrak problems
GetHuman-264581: "Insurance claim" was why I was trying to call.
GetHuman-264581's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-264581: ** minutes and counting waiting on hold for Amtrak Customer Refunds. This is the fourth time I've called this week, and as I work for a living, this is the longest I have been able to hold. Trying to get the e-voucher for a missed reservation (which they supposedly do automatically, but that did not happen this time). They can't process these at the station or anywhere else - they force you to go through this Department, which seems to never answer the **** phone. how convenient - for them.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-264581: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-264581: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-264581: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-264581: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-264581 taken from his Amtrak customer service problem that occurred on November 4th, 2017.
4.23 of 5 stars | 230 reviewsAmtrak ReviewsAmtrak's Phone NumberAll Amtrak contact infoGeneral Amtrak customer service info
GetHuman-264581's Amtrak Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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