Amtrak: Excellent. Very helpful in coordinating the Am...

A Amtrak customer review by GetHuman user ~don't have one from November 16th, 2017

Background on ~don't have one's case

GetHuman: ~don't have one - can you tell our other Amtrak customers when your case took place?
~don't have one: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~don't have one: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~don't have one a list of common Amtrak problems)
~don't have one: "Missing item" was why I was trying to call.

~don't have one's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don't have one: Excellent. Very helpful in coordinating the Amtrak schedule with my arrival and departures from Midway Airport and the time needed to get from airport to train. Complete information... answered my questions before I even asked them!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~don't have one: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don't have one: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~don't have one: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~don't have one: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don't have one taken from his Amtrak customer service problem that occurred on November 14th, 2017.


4.23 of 5 stars | 230 reviews

~don't have one's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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