Amtrak: After talking to customer relations twice and b...

A Amtrak customer review by GetHuman user ~seeing red from November 18th, 2017

Background on ~seeing red's case

GetHuman: ~seeing red - can you tell our other Amtrak customers when your case took place?
~seeing red: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~seeing red: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~seeing red a list of common Amtrak problems)
~seeing red: "Missing Items" was why I was trying to call.

~seeing red's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seeing red: After talking to customer relations twice and being on the phone for over ** minutes still unresolved. Management does not want to be involved in problem solving unless it is in writing. Worst customer service ever in my life. Will keep you posted it I ever get it resolved.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~seeing red: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seeing red: I'd give them a three out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~seeing red: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~seeing red: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seeing red taken from his Amtrak customer service problem that occurred on November 13th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~seeing red's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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