Amtrak: This phone number should be visibly posted on t...
A Amtrak customer review by GetHuman user ~A train fan from November 21st, 2017
Background on ~A train fan's case
GetHuman: ~A train fan - can you tell our other Amtrak customers when your case took place?
~A train fan: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~A train fan a list of common Amtrak problems)
~A train fan: "Missing item" was why I was trying to call.
~A train fan's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A train fan: This phone number should be visibly posted on the Amtrak.com site. I found it only on gethuman.com via Google.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~A train fan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A train fan: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~A train fan: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~A train fan: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A train fan taken from his Amtrak customer service problem that occurred on November 16th, 2017.