Amtrak: I took a train From Riverside Cal. **-**-**& my...

A Amtrak customer review by GetHuman user ~Gilbert Richard III from November 21st, 2017

Background on ~Gilbert Richard III's case

GetHuman: ~Gilbert Richard III - can you tell our other Amtrak customers when your case took place?
~Gilbert Richard III: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Gilbert Richard III: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Gilbert Richard III a list of common Amtrak problems)
~Gilbert Richard III: "Make a booking" was why I was trying to call.

~Gilbert Richard III's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gilbert Richard III: I took a train From Riverside Cal. **-**-**& my train attendent was Olga M Lopez she was great all the way too Chicago Il just wanted to let you know what a good person she is THANK GILBERT RICHARD III.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Gilbert Richard III: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gilbert Richard III: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Gilbert Richard III: For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Gilbert Richard III: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gilbert Richard III taken from his Amtrak customer service problem that occurred on November 18th, 2017.


4.23 of 5 stars | 230 reviews

~Gilbert Richard III's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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