Amtrak: I have been trying to find information about my...
A Amtrak customer review by GetHuman user ~frustrated mom from November 13th, 2017
Background on ~frustrated mom's case
GetHuman: ~frustrated mom - can you tell our other Amtrak customers when your case took place?
~frustrated mom: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated mom a list of common Amtrak problems)
~frustrated mom: "Refund" was why I was trying to call.
~frustrated mom's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated mom: I have been trying to find information about my son's trip home from school in Spokane WA for the holidays all day. bad info. wrong info and conflicting. Spent better part of * hours and still don't know for sure how my son is getting home (train, bus camel??)OR where I should pick him up OR what time.Everett or Seattle. *:**, **:** or **:** I have been told all of the above Can't believe how uninformed your people are. unbelievable unexceptable
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~frustrated mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated mom: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~frustrated mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~frustrated mom: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated mom taken from his Amtrak customer service problem that occurred on November 6th, 2017.