This is the original Amtrak Number that corresp...

A Amtrak customer review by GetHuman user ~Retired Soldier from November 16th, 2017

Background on ~Retired Soldier's case

GetHuman: ~Retired Soldier - can you tell our other Amtrak customers when your case took place?
~Retired Soldier: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Retired Soldier: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Retired Soldier a list of common Amtrak problems)
~Retired Soldier: "Missing item" was why I was trying to call.

~Retired Soldier's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Retired Soldier: This is the original Amtrak Number that corresponds to *-***-USA-RAIL. I had to change a reservation, including destination and dates, and they had no problem at all. They emailed my ticket and receipt almost immediately, and I was good to go.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Retired Soldier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Retired Soldier: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Retired Soldier: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Retired Soldier: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Retired Soldier taken from his Amtrak customer service problem that occurred on November 6th, 2017.


4.23 of 5 stars | 230 reviews

~Retired Soldier's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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