Amtrak: I sat on hold for ** minutes with the main Amt...

A Amtrak customer review by GetHuman user ~Boopsie from November 6th, 2017

Background on ~Boopsie's case

GetHuman: ~Boopsie - can you tell our other Amtrak customers when your case took place?
~Boopsie: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Boopsie: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Boopsie a list of common Amtrak problems)
~Boopsie: "Make a booking" was why I was trying to call.

~Boopsie's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Boopsie: I sat on hold for ** minutes with the main Amtrak number and hung up in frustration and discomfort. i am disabled and calling is THE only way to reserve on Amtrak-the discunt to which I am entitled is not available on the web. I reached anagent in seconds. he was courtei, professional and we booked thectrip with our discount n a matter of minutes. What gives? I will be calling cust service about this* let them explain why they make it so difficult for disabled travelers to use Amtrak's system. Oh yeah-I already tried "julie" the auto system. She didn't have info in disabled discounts either.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Boopsie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Boopsie: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Boopsie: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Boopsie: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Boopsie taken from his Amtrak customer service problem that occurred on October 31st, 2017.


4.23 of 5 stars | 230 reviews

~Boopsie's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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