Amtrak: agent was not helpful, rude, and refused to tra...
A Amtrak customer review by GetHuman user GetHuman-22373 from November 25th, 2017
Background on GetHuman-22373's case
GetHuman: GetHuman-22373 - can you tell our other Amtrak customers when your case took place?
GetHuman-22373: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22373 a list of common Amtrak problems)
GetHuman-22373: "Complaint" was why I was trying to call.
GetHuman-22373's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22373: agent was not helpful, rude, and refused to transfer me to a manager. Furthermore there is no direct dial to customer relations. Very frustrating to waste my time and Amtrak's time to get transferred to customer relations.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
GetHuman-22373: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22373: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
GetHuman-22373: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
GetHuman-22373: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22373 taken from his Amtrak customer service problem that occurred on November 16th, 2017.