Amtrak: The first person who picked up this number help...

A Amtrak customer review by GetHuman user ~Sai Ram from November 23rd, 2017

Background on ~Sai Ram's case

GetHuman: ~Sai Ram - can you tell our other Amtrak customers when your case took place?
~Sai Ram: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Sai Ram: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Sai Ram a list of common Amtrak problems)
~Sai Ram: "Loyalty program" was why I was trying to call.

~Sai Ram's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sai Ram: The first person who picked up this number helped me in locating Amtrak Express Shipping. You can also reach Amtrak Express Shipping at *** *** ****.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Sai Ram: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sai Ram: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Sai Ram: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Sai Ram: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sai Ram taken from his Amtrak customer service problem that occurred on November 21st, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~Sai Ram's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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