Amtrak: very helpful, friendly,didn't wait long, curtio...

A Amtrak customer review by GetHuman user ~train travel from November 26th, 2017

Background on ~train travel's case

GetHuman: ~train travel - can you tell our other Amtrak customers when your case took place?
~train travel: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~train travel: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~train travel a list of common Amtrak problems)
~train travel: "Insurance claim" was why I was trying to call.

~train travel's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~train travel: very helpful, friendly,didn't wait long, curtious, answered all questionseven called the next day to verify that i had currect res * n another rep was just as helpful
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~train travel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~train travel: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~train travel: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~train travel: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~train travel taken from his Amtrak customer service problem that occurred on November 24th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~train travel's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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