Amtrak: Far better than customer service at Delta or Un...

A Amtrak customer review by GetHuman user ~Minnesota Traveler from November 16th, 2017

Background on ~Minnesota Traveler's case

GetHuman: ~Minnesota Traveler - can you tell our other Amtrak customers when your case took place?
~Minnesota Traveler: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Minnesota Traveler: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Minnesota Traveler a list of common Amtrak problems)
~Minnesota Traveler: "Make a Booking" was why I was trying to call.

~Minnesota Traveler's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minnesota Traveler: Far better than customer service at Delta or United. Rep had quick answers to my obscure questions (about unaccompanied minors). NO HOLD, no "press *, press *" nonsense. Wow, there is still good customer service somewhere in America!
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Minnesota Traveler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minnesota Traveler: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Minnesota Traveler: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Minnesota Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minnesota Traveler taken from his Amtrak customer service problem that occurred on November 10th, 2017.


4.23 of 5 stars | 230 reviews

~Minnesota Traveler's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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