Amtrust Bank: * times I called an received an automated respo...
A Amtrust Bank customer review by GetHuman user ~steve999 from November 1st, 2017
Background on ~steve999's case
GetHuman: ~steve999 - can you tell our other Amtrust Bank customers when your case took place?
~steve999: Sure. It was late at night, on October 23rd.
GetHuman: Did you reach out to Amtrust Bank, and if so, how?
GetHuman: And which of these common Amtrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~steve999 a list of common Amtrust Bank problems)
~steve999: "Question" was why I was trying to call.
~steve999's review of Amtrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve999: * times I called an received an automated response that said my wait was expected to by *** minutes. * of those times I waited ** minutes, then hung up. No one actually helped me. Other times I would press a different button to get to a person but they could not repsond to any general or specif mortgage information and transferred me back into the never ending hold queu.
GetHuman: Let's quantify your experience contacting Amtrust Bank. On a scale of 1 to 5, how easy is it go get help on a Amtrust Bank problem?
~steve999: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve999: I'd give them a five out of five on communication.
GetHuman: And what about Amtrust Bank's ability to quickly and effectively address your problem?
~steve999: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrust Bank customers?
~steve999: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve999 taken from his Amtrust Bank customer service problem that occurred on October 23rd, 2017.