Amtrust Bank: I can't access my account now until tomorrow. H...
A Amtrust Bank customer review by GetHuman user GetHuman-175772 from November 10th, 2017
Background on GetHuman-175772's case
GetHuman: GetHuman-175772 - can you tell our other Amtrust Bank customers when your case took place?
GetHuman-175772: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Amtrust Bank, and if so, how?
GetHuman: And which of these common Amtrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-175772 a list of common Amtrust Bank problems)
GetHuman-175772: "Setup an account" was why I was trying to call.
GetHuman-175772's review of Amtrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-175772: I can't access my account now until tomorrow. Horrible customer service and tomorrow I am closing my account.
GetHuman: Let's quantify your experience contacting Amtrust Bank. On a scale of 1 to 5, how easy is it go get help on a Amtrust Bank problem?
GetHuman-175772: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-175772: I'd give them a three out of five on communication.
GetHuman: And what about Amtrust Bank's ability to quickly and effectively address your problem?
GetHuman-175772: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrust Bank customers?
GetHuman-175772: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-175772 taken from his Amtrust Bank customer service problem that occurred on November 2nd, 2017.