Amtrust Bank: Website is useless--it only works half the time...
A Amtrust Bank customer review by GetHuman user ~anonymous from November 11th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Amtrust Bank customers when your case took place?
~anonymous: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Amtrust Bank, and if so, how?
GetHuman: And which of these common Amtrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Amtrust Bank problems)
~anonymous: "Question" was why I was trying to call.
~anonymous's review of Amtrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Website is useless--it only works half the time, so I have to call them* which I dread. Everytime I call they tell me that I am not authorized to access my wife's account although she has authorized me to do so multiple times, verbally and in writing. This bank has made multiple mathematical errors on our account. This bank is a joke.
GetHuman: Let's quantify your experience contacting Amtrust Bank. On a scale of 1 to 5, how easy is it go get help on a Amtrust Bank problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Amtrust Bank's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrust Bank customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Amtrust Bank customer service problem that occurred on November 7th, 2017.