Ancestry.com: I read through the help forums on the site befo...

A Ancestry.com customer review by GetHuman user ~anon from November 28th, 2017

Background on ~anon's case

GetHuman: ~anon - can you tell our other Ancestry.com customers when your case took place?
~anon: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Ancestry.com, and if so, how?
~anon: I used the 800-262-3787 number I found for on the GetHuman Ancestry.com customer phone number page I was on: Ancestry.com Customer Service Phone Number
GetHuman: And which of these common Ancestry.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Ancestry.com problems)
~anon: "Update account information" was why I was trying to call.

~anon's review of Ancestry.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Ancestry.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I read through the help forums on the site before I called, so I already had done what I needed to do before calling them. Very helpful service.
GetHuman: Let's quantify your experience contacting Ancestry.com. On a scale of 1 to 5, how easy is it go get help on a Ancestry.com problem?
~anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a four out of five on communication.
GetHuman: And what about Ancestry.com's ability to quickly and effectively address your problem?
~anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Ancestry.com customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Ancestry.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Ancestry.com customer service problem that occurred on November 20th, 2017.

Ancestry.com

2.00 of 5 stars | 25 reviews

~anon's Ancestry.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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