Ancestry.com: I've called and waited ** MINUTES!!!!!!! to *sp...

A Ancestry.com customer review by GetHuman user GetHuman-372791 from November 26th, 2017

Background on GetHuman-372791's case

GetHuman: GetHuman-372791 - can you tell our other Ancestry.com customers when your case took place?
GetHuman-372791: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Ancestry.com, and if so, how?
GetHuman-372791: I used the 800-262-3787 number I found for on the GetHuman Ancestry.com customer phone number page I was on: Ancestry.com Customer Service Phone Number
GetHuman: And which of these common Ancestry.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372791 a list of common Ancestry.com problems)
GetHuman-372791: "Problem With Ancestry DNA" was why I was trying to call.

GetHuman-372791's review of Ancestry.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Ancestry.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372791: I've called and waited ** MINUTES!!!!!!! to *speak with a human being. I did NOT call to *hear advertisements!!!!! I sent an e-mail and asked to cancel my subscription and to*have someone reply with a confirmation that*this was done. THAT WAS *WEEKS AGO!!! Nothing. You want the information but you *don't want anything else. Once you have a subscriber, you burrow in and get their info*(to use for whatever religious*other purposes you have and the subscriber becomes*a non-entity.*This is one of the reasons I am attempting*(as I write) to CANCEL. DO SOMETHING.*Your system *****. How many phones do you*really have * ? I'd like to have my subscri*ption CANCELLED AS OF FEBRUARY **th. NO MORE.
GetHuman: Let's quantify your experience contacting Ancestry.com. On a scale of 1 to 5, how easy is it go get help on a Ancestry.com problem?
GetHuman-372791: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372791: I'd give them a one out of five on communication.
GetHuman: And what about Ancestry.com's ability to quickly and effectively address your problem?
GetHuman-372791: For that I would say four out of five.
GetHuman: And finally- any advice for other Ancestry.com customers?
GetHuman-372791: Call them early in the day or late. Don't forget any personal or account information you might need for Ancestry.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372791 taken from his Ancestry.com customer service problem that occurred on November 25th, 2017.

Ancestry.com

2.00 of 5 stars | 25 reviews

GetHuman-372791's Ancestry.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ancestry.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ancestry.com in any way.

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