Ancestry.com: web site not responding

A Ancestry.com customer review by GetHuman user GetHuman-paulmacl from December 6th, 2017

Background on GetHuman-paulmacl's case

GetHuman: GetHuman-paulmacl - can you tell our other Ancestry.com customers when your case took place?
GetHuman-paulmacl: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to Ancestry.com, and if so, how?
GetHuman-paulmacl: I used the 800-262-3787 number I found for on the GetHuman Ancestry.com customer phone number page I was on: Ancestry.com Customer Service Phone Number
GetHuman: And which of these common Ancestry.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-paulmacl a list of common Ancestry.com problems)
GetHuman-paulmacl: "Service problem" was why I was trying to call.

GetHuman-paulmacl's review of Ancestry.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Ancestry.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-paulmacl: web site not responding
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-paulmacl: I tried to access the website over the weekend as my subscription was about to renew. The only link that actually worked is access my family tree. I could not access My Account, I could not access billing, password changes, etc. Every link I clicked on would not respond. I tried starting my browser over again and repeated several times over the weekend. I would like to cancel my subscription and have my money refunded since the website was unresponsive on multiple attempts as I tried to update my account and make changes.
GetHuman: Let's quantify your experience contacting Ancestry.com. On a scale of 1 to 5, how easy is it go get help on a Ancestry.com problem?
GetHuman-paulmacl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-paulmacl: I'd give them a one out of five on communication.
GetHuman: And what about Ancestry.com's ability to quickly and effectively address your problem?
GetHuman-paulmacl: For that I would say two out of five.
GetHuman: And finally- any advice for other Ancestry.com customers?
GetHuman-paulmacl: Call them early in the day or late. Don't forget any personal or account information you might need for Ancestry.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-paulmacl taken from his Ancestry.com customer service problem that occurred on December 2nd, 2017.

Ancestry.com

2.00 of 5 stars | 25 reviews

GetHuman-paulmacl's Ancestry.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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