Ansgear.com: I received defective merchandise from them. I...
A Ansgear.com customer review by GetHuman user ~sirdouglasb12 from November 20th, 2017
Background on ~sirdouglasb12's case
GetHuman: ~sirdouglasb12 - can you tell our other Ansgear.com customers when your case took place?
~sirdouglasb12: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Ansgear.com, and if so, how?
GetHuman: And which of these common Ansgear.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sirdouglasb12 a list of common Ansgear.com problems)
~sirdouglasb12: "Change order" was why I was trying to call.
~sirdouglasb12's review of Ansgear.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ansgear.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sirdouglasb12: I received defective merchandise from them. I have e-mailed them, sent them pictures that they requested, used their live chat twice, and called them. I have still got NO help. Keep getting told they will get to me "soon."
GetHuman: Let's quantify your experience contacting Ansgear.com. On a scale of 1 to 5, how easy is it go get help on a Ansgear.com problem?
~sirdouglasb12: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sirdouglasb12: I'd give them a one out of five on communication.
GetHuman: And what about Ansgear.com's ability to quickly and effectively address your problem?
~sirdouglasb12: For that I would say three out of five.
GetHuman: And finally- any advice for other Ansgear.com customers?
~sirdouglasb12: Call them early in the day or late. Don't forget any personal or account information you might need for Ansgear.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sirdouglasb12 taken from his Ansgear.com customer service problem that occurred on November 13th, 2017.