Ansgear.com: My son ordered close to $*** worth of merchandi...
A Ansgear.com customer review by GetHuman user GetHuman-staceyh4 from November 29th, 2017
Background on GetHuman-staceyh4's case
GetHuman: GetHuman-staceyh4 - can you tell our other Ansgear.com customers when your case took place?
GetHuman-staceyh4: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Ansgear.com, and if so, how?
GetHuman: And which of these common Ansgear.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-staceyh4 a list of common Ansgear.com problems)
GetHuman-staceyh4: "Returns" was why I was trying to call.
GetHuman-staceyh4's review of Ansgear.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ansgear.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-staceyh4: My son ordered close to $*** worth of merchandise from ANSgear. One of the items was back ordered then sent to your "graveyard" I spent exactly ** minutes on the phone yesterday **** with one of their customer service reps who took the time to find as close of replacement for the original item no longer available. I was told it would be sent with expedited shipping only to get an email this evening at *:** p.m that both items were now unavailable and graveyard items never coming back. I was assured by the rep that there were "plenty" of these items available and it wouldn't be a problem in addition to being told it would be sent out with expedited shipping. Part of the order placed on **** was finally shipped in August. We were then promised on numerous occasions it would be a couple of weeks on and on. No courtesy updates from their company. I had to call for updates. Yes, I was told and it was abundantly clear my son ordered items on a back order wait list then part of the order was completely unavailable so as I said I spent ** minutes on the phone yet again to be promised something that clearly wasn't true. I will be writing reviews in every available site that I can find about your shoddy service or lack of. Update I called the company yet again and the only thing they offered was a refund. I’m not sure how these people can stay in business!*The Customer service reps if you can call it customer service continued to place the blame on the manufacturer and my son. Not once did they take any part of the responsibility. I had to give a rating of one star for this review to be accepted, otherwise I would have not even given ANSgear even that.*Do not! I repeat Do not order from them! I cannot stress enough how bad they are! You may get lucky occasionally with an order being fulfilled, but I wouldn’t count on it!
GetHuman: Let's quantify your experience contacting Ansgear.com. On a scale of 1 to 5, how easy is it go get help on a Ansgear.com problem?
GetHuman-staceyh4: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-staceyh4: I'd give them a one out of five on communication.
GetHuman: And what about Ansgear.com's ability to quickly and effectively address your problem?
GetHuman-staceyh4: For that I would say one out of five.
GetHuman: And finally- any advice for other Ansgear.com customers?
GetHuman-staceyh4: Call them early in the day or late. Don't forget any personal or account information you might need for Ansgear.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-staceyh4 taken from his Ansgear.com customer service problem that occurred on November 24th, 2017.