Ansgear.com: Purchased an upgrade for my paintball marker on...
A Ansgear.com customer review by GetHuman user ~drew_84 from November 10th, 2017
Background on ~drew_84's case
GetHuman: ~drew_84 - can you tell our other Ansgear.com customers when your case took place?
~drew_84: Yup. It was late at night, on November 2nd.
GetHuman: Did you reach out to Ansgear.com, and if so, how?
GetHuman: And which of these common Ansgear.com customer issues best describes the reason you wanted to talk to them?
(Shows ~drew_84 a list of common Ansgear.com problems)
~drew_84: "Track order" was why I was trying to call.
~drew_84's review of Ansgear.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ansgear.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drew_84: Purchased an upgrade for my paintball marker on ANSgear.com, but it wasn't compatible with my model. The ANSgear website provided no information on the part's model compatibility or the part's manufacturer and model number.**Called the returns dept and spoke with a manager, who told me despite their website's insufficient information I would still have to pay to ship the part back to them in order to receive an **% refund or store credit. "It's company policy."**VERY UNHAPPY!
GetHuman: Let's quantify your experience contacting Ansgear.com. On a scale of 1 to 5, how easy is it go get help on a Ansgear.com problem?
~drew_84: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drew_84: I'd give them a one out of five on communication.
GetHuman: And what about Ansgear.com's ability to quickly and effectively address your problem?
~drew_84: For that I would say two out of five.
GetHuman: And finally- any advice for other Ansgear.com customers?
~drew_84: Call them early in the day or late. Don't forget any personal or account information you might need for Ansgear.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drew_84 taken from his Ansgear.com customer service problem that occurred on November 2nd, 2017.