Anthem Blue Cross & Blue Shield (VA): Mark Ashby is a WONDERFUL customer service rep...
A Anthem Blue Cross & Blue Shield (VA) customer review by GetHuman user ~BigK from November 12th, 2017
Background on ~BigK's case
GetHuman: ~BigK - can you tell our other Anthem Blue Cross & Blue Shield (VA) customers when your case took place?
~BigK: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield (VA), and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield (VA) customer issues best describes the reason you wanted to talk to them?
(Shows ~BigK a list of common Anthem Blue Cross & Blue Shield (VA) problems)
~BigK: "Renew coverage" was why I was trying to call.
~BigK's review of Anthem Blue Cross & Blue Shield (VA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield (VA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BigK: Mark Ashby is a WONDERFUL customer service rep. He is polite, gave me information without being pushy, I really enjoyed the call.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield (VA). On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield (VA) problem?
~BigK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BigK: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield (VA)'s ability to quickly and effectively address your problem?
~BigK: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield (VA) customers?
~BigK: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield (VA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BigK taken from his Anthem Blue Cross & Blue Shield (VA) customer service problem that occurred on November 3rd, 2017.