Issue with Anthem Blue Cross & Blue Shield
A Anthem Blue Cross & Blue Shield customer review by GetHuman user GetHuman-teracena from December 7th, 2017
Background on GetHuman-teracena's case
GetHuman: GetHuman-teracena - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
GetHuman-teracena: Yes. It was evening, on December 3rd.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-teracena a list of common Anthem Blue Cross & Blue Shield problems)
GetHuman-teracena: "Get insurance" was why I was trying to call.
GetHuman-teracena's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-teracena: Issue with Anthem Blue Cross & Blue Shield
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-teracena: Got the run around with BCBS* transferred to various departments, always told I was at the wrong department. Speaking with*reaching a Person was virtually Impossible! When I Was able to reach a representative I was continually told 'this dept. doesn't handle those types of claims.' Disgusting.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
GetHuman-teracena: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-teracena: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
GetHuman-teracena: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
GetHuman-teracena: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-teracena taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on December 3rd, 2017.