Anthem Blue Cross CA: Anthem Blue Cross is a fraudulent, disgraceful...
A Anthem Blue Cross CA customer review by GetHuman user GetHuman-373466 from November 23rd, 2017
Background on GetHuman-373466's case
GetHuman: GetHuman-373466 - can you tell our other Anthem Blue Cross CA customers when your case took place?
GetHuman-373466: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373466 a list of common Anthem Blue Cross CA problems)
GetHuman-373466: "Update account information" was why I was trying to call.
GetHuman-373466's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373466: Anthem Blue Cross is a fraudulent, disgraceful company. Everything is denied by them. I'm talking basic healthcare and prescriptions. Be ready to waste hours and hours thanks to Anthem's gross incompetence and aggressive practice of obstructing its members' access to healthcare. I agree with everyone here. **People's lives are at stake and, undoubtedly, Anthem Blue Cross members are dead as a result of the company's practices. The rest of us healthy ones just feel our lives drain away with each (useless) phone call to Anthem. I'm writing this as I've been, according to my phone's clock, on the phone with three bozos back to back today for * hour and ** minutes...and am on another endless hold. **Anthem's billing and administration is a total joke. We received our "Welcome package" four months after joining and paying monthly premiums, and now receive the "Welcome" package monthly. Every single written correspondence we've received from Anthem is riddled with mistakes. Morons. **Nearly
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
GetHuman-373466: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373466: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
GetHuman-373466: For that I would say three out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
GetHuman-373466: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373466 taken from his Anthem Blue Cross CA customer service problem that occurred on November 13th, 2017.