Anthem Blue Cross CA: These people try to be helpful, but sometimes h...
A Anthem Blue Cross CA customer review by GetHuman user ~Dumbass Sinan Ozyol from November 5th, 2017
Background on ~Dumbass Sinan Ozyol's case
GetHuman: ~Dumbass Sinan Ozyol - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Dumbass Sinan Ozyol: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common Anthem Blue Cross CA problems)
~Dumbass Sinan Ozyol: "Make/Chase a claim" was why I was trying to call.
~Dumbass Sinan Ozyol's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: These people try to be helpful, but sometimes have to put me on hold while they read my policy. That's why a simple phone call can stretch to *** minutes. Everyone speaks English well though--BC didn't outsource the call center.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Dumbass Sinan Ozyol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his Anthem Blue Cross CA customer service problem that occurred on November 2nd, 2017.