Apple in Australia use Singapore call centres w...
A Apple customer review by GetHuman user GetHuman-51082 from November 25th, 2017
Background on GetHuman-51082's case
GetHuman: GetHuman-51082 - can you tell our other Apple customers when your case took place?
GetHuman-51082: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51082 a list of common Apple problems)
GetHuman-51082: "Returns" was why I was trying to call.
GetHuman-51082's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51082: Apple in Australia use Singapore call centres with staff who know nothing and speak very little English and lie, cheat and make gratuitous disingenuous comments to cover their lack of product knowledge. Apple care is Apple torture
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-51082: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51082: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-51082: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-51082: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51082 taken from his Apple customer service problem that occurred on November 16th, 2017.