Apple: Extremely frustrating.*Asked same questions by...

A Apple customer review by GetHuman user GetHuman-49946 from November 17th, 2017

Background on GetHuman-49946's case

GetHuman: GetHuman-49946 - can you tell our other Apple customers when your case took place?
GetHuman-49946: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman-49946: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49946 a list of common Apple problems)
GetHuman-49946: "Account Access" was why I was trying to call.

GetHuman-49946's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49946: Extremely frustrating.*Asked same questions by rep in India and then passed to second person and had to repeat all.*After all the questioning I couldn't get question answered because no serial * (wasn't one visible to me! ) and they couldn't match my phone.*What possible danger is there to just answering the question and helping the caller withou verifying identity. They are having trouble with an Apple product...just help them!!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-49946: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49946: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-49946: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-49946: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49946 taken from his Apple customer service problem that occurred on November 14th, 2017.


3.05 of 5 stars | 308 reviews

GetHuman-49946's Apple Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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